About Pam

Pam has over 25 years of experience working with businesses in both Accounting and Operations roles, with her main area of focus with Hospitality, Service and Education organizations. Pam graduated from Boston University’s School of Management with a degree in Business Administration with a concentration in accounting.

After leaving Boston University, for 9 years Pam was the General Manager and Controller of a full service 120 room hotel with a restaurant, lounge and function space on the North Shore of Boston.  During this time, she gained not only extensive experience in business operations and team development, but she also was involved with debt restructuring, contract negotiations, lender meetings, and ultimately the sale and transition of the business in 1998.

In 2007, after staying home with her four children, Pam returned to work at eCratchit a leading provider of outsourced accounting. In this role, while managing company financial records using QuickBooks, she continued to learn more about many different business models and operations, while keeping a focus on Service and Education companies. Since 2007, Pam has served as a Board Member for Meeting House Montessori School in Braintree and has supported this school since 1996.

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In March of 2016, Pam decided it was time to form her own company – DowneyBurke and she continues to work with companies and their CPA firms to provide exceptional accounting support and controller level services using both QuickBooks and QuickBooks Online. She enjoys bringing new technology and ideas to clients in order to streamline the accounting process and make business accounting more relevant for business decisions.

Pam continues to consult and work with small business companies and works with many companies in varied capacity from developing accounting process for start ups, cleaning up company QB files, managing financial staff, producing annual client audit materials, and works with entities of various sizes that have either been sold or transitioned to a new ownership structure.  Most recently, Pam created a new division within DowneyBurke Inc – Balanced Books.  This is a result of increasing demand for staff that work specifically with QuickBooks Online that can assist with accounting workflow, technology integrations, and bookkeeping services.

About Matthew

Matthew has over 4 years of experience in small business bookkeeping and accounting since joining the family business, DowneyBurke. He transitioned to Balanced Books in 2021 and has taken an interest in QuickBooks Online and the technologies that facilitate bookkeeping. Matthew enjoys working with our diverse group of small business clients and learning about each business and their operations. Matthew is currently a senior at Elon University in NC; he is a double major pursuing degrees in both Accounting and Spanish Language. He is active in the Elon community with involvement in the Elon Buddies program, is a member of the Club Volleyball team, and VP of Finance for Beta Theta Pi Fraternity on campus. As VP of Finance, he manages the budget for the fraternity and coordinates the fundraising efforts throughout the year to raise money for the National Alliance on Mental Illness.


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